Refund policy
At LUNAPELINO, we want you to feel confident with every purchase. If you are not satisfied with your digital ebook, please contact us within 7 days of your purchase, and we will do our best to find a suitable solution.
Our 7-Day Satisfaction Promise
If you are not satisfied with your purchase for any reason, contact us within 7 days of the purchase date. We will review your concern and work with you to find a better solution. Depending on the situation, we may offer:
- Assistance with accessing or downloading your ebook
- A replacement copy if there is a file or delivery issue
- An alternative solution based on your specific concern
- A refund where appropriate and applicable
Digital Products
Our products are delivered digitally, so we encourage customers to contact us as soon as possible if they experience any issue with their purchase, file, download, or overall satisfaction. Because digital products can be accessed immediately after purchase, refund requests are reviewed individually. Our goal is to understand the issue and provide a fair and helpful resolution.
How to Contact Us
To request assistance, please contact us within 7 days of your purchase and include your order details along with a brief description of the issue. Email: [contact@lunapelino.com](mailto:contact@lunapelino.com)
Phone: +1 (575) 240-5614
Our Commitment
We value our customers and want every purchase to be a positive experience. If something is not right, give us the opportunity to understand the problem and work with you toward a better solution. LUNAPELINO
Learn • Build • Innovate
Policy Updates
LUNAPELINO reserves the right to update this Refund & Satisfaction Policy when necessary. Any changes will be reflected on this page.